We price our pieces based on our time spent on making them, cost of materials purchased, traditional items used are harvested by us and are locally sourced in the South Slave Region of the Northwest Territories, some are gifted or obtained through the traditional trade practice.
There are no two pieces alike, it is all handmade and custom. You can never got two exact pieces when working with harvested materials, including Moosehide. We do replicate pieces, but it will never be the exact same.
We currently have 4 options for shipping and what they mean.
Free Pick Up in Hay River: You need to contact us to make arrangements for picking up, best to message us through social media. We do not deliver
Regular Mail: This is the cheapest option and it is not tracked. This option is shipped at your own risk, should the it get lost, we will not be replace lost or stolen pieces for free.
Tracked Shipping (Registered): You will be provided with a tracking number with regular time. This is highly recommended if you purchase is over $100.
Express with Tracking: You will be provided with tracking number. It leaves Hay River at regular speed, but when package reaches Edmonton, AB, express begins. This the best option for our southern customers.
Pieces are shipped within 1-3 business days.
RETURNS, EXCHANGE & REFUNDS
All sales are final, and there will be no returns, exchanges, or refunds.
REPAIRS & LOST PIECES
We can repair any broken earrings or come apart after wear, please let us know if this has happened. We will replace any defective earrings the best we can, depending on the extend of the damage, we may replace all together, or make you a different pair at the same cost. Please reach out and we can make a plan together.
We do not replicate, modify or fix anybody else's work, so please do not ask us to do that, out of respect for the other artists.
Suzanne & Skye